Privacy policy

Last updated: July 26, 2026

PawSip ("we," "us," "our") operates this store and website, including all related content, features, tools, products and services (the "Services"), to provide you with a curated shopping experience. PawSip is powered by Shopify, which enables us to provide the Services to you, and we use Cashfree as our payment processing partner to securely handle transactions. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.

Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with the Services:

Contact details — name, billing/shipping address, phone number, and email address
Financial information — payment details processed securely via Cashfree; we do not store your full card or UPI details on our own servers
Account information — username, password, preferences and settings, if you create an account
Transaction information — items viewed, added to cart or wishlist, purchases, returns, exchanges, and order history
Communications — information you share when contacting our customer support
Device and usage information — IP address, browser/device type, and how you interact with our Site

Personal Information Sources

We collect personal information:

Directly from you, when you create an account, place an order, or contact us
Automatically, through cookies and similar technologies as you browse the Site
From our service providers, including Shopify, Cashfree, and shipping/logistics partners, who may share information with us in the course of providing their services

How We Use Your Personal Information

We use your personal information to:

Fulfil orders — process payments, arrange shipping and delivery, handle returns/exchanges, and manage your account
Improve the Services — understand how customers use our Site and tailor the shopping experience
Marketing — send promotional emails/SMS about offers and new arrivals, only where you have opted in; you can unsubscribe anytime
Security and fraud prevention — protect your account and our Site from fraudulent or unauthorized activity
Customer support — respond to your queries and maintain our relationship with you
Legal compliance — meet obligations under applicable Indian law, including the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023 as it comes into force

Cookies

Our Site uses cookies and similar technologies to remember your cart, understand Site usage, and deliver relevant content. You can disable cookies through your browser settings, though this may affect features like cart functionality.

How We Disclose Personal Information

We may share your personal information with:

Shopify, our e-commerce platform provider, which processes data to host and operate our Store
Cashfree, to securely process your payments
Shipping and logistics partners, to fulfil and deliver your orders
Analytics and marketing tools (e.g. Meta Pixel, Google Analytics), to understand Site performance
Legal authorities, where required to comply with applicable law or valid legal process

We do not sell your personal information to third parties for their own independent marketing purposes.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes information about your use of the Services to help us operate and improve our Store. To learn more about how Shopify handles your data, you can visit the Shopify Consumer Privacy Policy.

Third-Party Websites

The Services may link to third-party websites. We are not responsible for the privacy or security practices of sites we do not control, and we encourage you to review their policies separately.

Children's Data

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Data Security and Retention

We use reasonable technical and organizational safeguards, including secure payment processing via Cashfree, to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain your information only as long as necessary to fulfil the purposes described in this policy or to meet legal obligations.

Your Rights

You may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal or contractual retention requirements
Opt out of marketing communications at any time

To exercise these rights, contact us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal/regulatory reasons. Updates will be posted here with a revised "Last updated" date.